Return Policy

Refunds 

We are proud of our natural beauty products and we understand that not every product will work for every customer. If it turns out that a product isn't for you we will happily refund your purchase (store credit only).

Please let us know your feedback on why you’re returning it. Your feedback is critical to us as we continue to formulate amazing toxin-free products, so please be honest with us, we really appreciate it!

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded with a store credit. 

• Please note that we accept returns for store credit only.
• Return shipping costs are the responsibility of the customer.
• Our store credits never expire.
• Sale items are Final sale.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a store credit. 

To be eligible for a refund, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at leafelleco@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at leafelleco@gmail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
Unfortunately, due to the nature of our products (personal care goods) we do not do exchanges.

 OUT-OF-PROVINCE WEB ORDERS

• All return packages must be received within 30 days of the date your order was shipped from us.
• Returns are processed within 5-7 business days of packaging receipt. You will receive a confirmation e-mail.
• Returns may be made by mailing the package back to us or in person.
• Shipping is non-refundable.

 

 US AND INTERNATIONAL CUSTOMERS

• International shipping costs do not include any import taxes or customer fees. 
• The customer is responsible for payment of any duties or taxes incurred.
• International orders may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. While this usually doesn’t happen, we regret if this causes any problems.
• Shipping is non-refundable.